Shipping and Orders

What are the delivery times?

We ship same-day for all orders placed before 8 PM and deliver in France within 3-5 business days, and in Europe within 5-10 business days via our logistics partners.

Can I modify or cancel my order?

Any modification request must be made within 24 hours of placing the order by contacting our customer service.

Do you ship internationally?

Yes, we ship throughout the EU and to certain countries outside the EU. Fees vary depending on the destination.

How can I track my package?

A confirmation email with a tracking link is sent to you as soon as your order ships. You can also track your order from your customer account.

What should I do if my package is lost or damaged?

Contact us within 7 days of the estimated delivery date.If your package is declared lost, we must open an administrative inquiry with the carrier. To enable us to prepare the file, please provide us with a signed sworn statement along with a copy of your ID.

Returns and Refunds

What is your return policy?

You have 14 days after receipt to return an unworn item with original tags.

How do I initiate a return?

Contact us via our contact form with your order number.

Are return shipping costs at my expense?

Yes, return shipping costs are the customer's responsibility, unless there was an error on our part or the item is defective.

How long will it take to get my refund?

The refund is processed within 5 business days after receipt and verification of your return, using the payment method used during the purchase.

Products and Sizes

How do I choose my size?

Each product page includes detailed product dimensions.We prioritize one-size-fits-all and loose cuts to offer inclusive pieces, designed to flatter all body types without exception.

Are your clothes full-coverage?

Yes, our entire collection is designed for optimal coverage. Details (length, opacity) are specified on each product page.

Are the fabrics opaque?

Modesty is our guiding principle. We pay special attention to the opacity of our materials to ensure garments that provide coverage, are comfortable to wear, and are completely non-transparent. If in doubt, do not hesitate to contact us before your purchase.

Do you offer plus sizes?

Yes, our collection is available in a wide range of sizes to suit all body types. Please check the product pages for dimensions.

Are the colors accurate to the photos?

All of our photos and video content are taken with real clothing on real models, without ever using artificial intelligence. What you see on screen is exactly what you will receive at home.

How do I care for my clothes?

Washing instructions are indicated on the label of each item and in the product description. We generally recommend a delicate wash at 30°C.

Customer Account & Privacy

Is it mandatory to create an account to order?

No, you can order as a guest. Creating an account allows you to track your orders and simplifies your future purchases.

How do I change my password or personal information?

Log in to your customer account, then go to the "My Account" section to update your information.

Is my personal data protected?

Yes, we comply with GDPR. Your data is never sold to third parties. Consult our Privacy Policy to learn more.

Payment and Security

What payment methods do you accept?

We accept credit cards, Shop Pay, Apple Pay, and PayPal.

Can I pay in installments?

Yes, payment in installments may be available depending on your payment method (e.g., Shop Pay Installments or Klarna). This option appears automatically at checkout if eligible.

Is my data secure?

Yes, our store is SSL secured and we do not store any credit card information.